FAQs

Why does the glitter not always move?


- Just like a snowglobe the glitter will eventually settle down. Give it a good shake and it's all good to go! Please do not shake crazy if you have a drink inside.



Are your cups sealed?


- No. The design is in permanent vinyl so it will always stay on. As long as you follow the proper care instructions it will stay on forever. But of course if you would like extra protection I can seal the cup. All my cups have the option for it to be sealed!



Can I put my hot drink in my snowglobe tumbler?


- Unfortunately no. All snowglobe cups, glass cans, and cold cups are for COLD DRINKS ONLY. Please do not put any hot drinks as the cup material cannot take it.



How long does it take to ship?


- My creation time is 1-2 weeks. Depending on the cup it can either take up the 2 full weeks. This doesn't include shipping. So once I ship it you will receive a tracking code and normally it will be 1-7 days.
My product came broken. Can I receive a refund?


- No. I have a strict no return/refund policy. I make sure all my cups are good and properly taken care of before shipping. Once it is in the USPS hands I am not responsible for any damage. But of course I am willing to help file a claim with you towards USPS!



My snowglobe tumbler is starting to leak at the bottom, are you able to fix it?


- Absolutely! Sometimes it happens especially if it has been in heat. I am willing to fix any leaks as long you pay for shipping and handling. :)